Mantra on Hay Perth

Customer review rating (ALL Rating) 4.0/5 944 reviews

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
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Mantra on Hay Perth - Image 4
201 Hay Street, 6004 PERTH, Australia

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Telephone
Fax +61 8 9267 4838

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90 m²  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  944 reviews

TripAdvisor Rating  4.0/5  1,975 reviews

Very comfortable

Customer review rating 3.5/5

William R. Business - Confirmed reviews ALL

Check in was very long. I booked via Web on corporate rate. I arrived to find out it didn't go through. The reception gave me a reduced rate which was still higher than I originally booked. I had a gift card the reception didn't know how to process it. Instead of processing it he tried to book me with points in the process my accor account lost 2 stays in the process

Dear William R., We are truly very sorry for the inconvenience we caused you during booking and check-in. It is always disappointing to hear that we fell short, and we strive to provide the best possible customer experience. Your feedback is very valuable, and we will address this with our team. We appreciate your patience, and hope to have the opportunity to make it up to you on your next visit. Sincerely, Team Mantra

Clean, modern, comfortable Aparthotel

Customer review rating 5.0/5

Danny Couples - Confirmed reviews ALL

Friendly Check-in, very happy with the room. Will definitely book again.

Dear Daniel B., We are very appreciative of the feedback you've provided- it is always great to hear that our goal of providing exceptional customer service and creating a memorable stay is fulfilled. It would be wonderful to see you back again in the future! Sincerely, Team Mantra

Obvious changes in Mantra Hay street?

Customer review rating 1.0/5

Peter D. Families - Confirmed reviews ALL

No Restaurant, only Chinese, not aligned with hotel, no ability to charge to room , no ability to charge to room, on a Sunday morning very limited offerings for breakfast, thankfully across the road was opened, poor Housekeeping, beds not made, towels not changed, only bin emptied twice of 3 mornings, indoor swimming pool no heated, kids very disappointed, Sunday evening dinner options extremely limited, we had already visited the Italian.

Good stay but no refund on deposit

Customer review rating 3.0/5

H. Families - Confirmed reviews ALL

The accommodation is like other normal hotel, except you have to pay 200aud deposit, 30aud per day for parking and the cleaning service only came once during our 7 days stay. Bad experience for deposit refund, because we see no refund at all until this review made. Complaint to accor got no reply and complaint to the hotel got no solution... I think this is the first time and also last time for me using accor for hotel booking. We will use agoda or booking instead as always...

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Mantra

Great location, but not well maintained.

Customer review rating 2.0/5

Kath Families - Confirmed reviews ALL

We stayed at the Mantra on Hay to attend a footy game at Optus Stadium.. It is a convenient distance to walk too and from the ground. Unfortunately that was the only good thing about it. It was pretty noisy as we were placed on the bottom floor, as the rooms are promoted as self contained we decided to bring food and cook our own breakfast as the adjoining restaurant is no longer open. It would have been handy to have more oven safe trays. There also seemed to be a bit of a cockroach issue in the room, which isn’t always down to lack of cleanliness I know.. but it was pretty gross. Also it’s worth checking light bulbs in the lamps as most didn’t work.

Dear Kathryn R., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mantra

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Other web-users rate our hotel

  • 574 reviews 8.3/10 Location
  • 1,053 reviews 5.8/10 Room
  • 769 reviews 7.8/10 Service
  • 29 reviews 1.4/10 WiFi
  • 468 reviews 3.6/10 Cleanliness
  • 239 reviews 3.5/10 Amenities
  • 183 reviews 3.9/10 Food
  • 178 reviews 3.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.