Mantra on Hay Perth

Customer review rating (ALL Rating) 4.0/5 945 reviews

Mantra on Hay Perth - Image 1
Mantra on Hay Perth - Image 2
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Mantra on Hay Perth - Image 4
201 Hay Street, 6004 PERTH, Australia

Description

Hotel extras

  • Perfect for long and short stay guests

  • Indoor heated pool and gym

  • Close to free public transport

  • Onsite parking at the hotel at a cost of $30 per day

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Hay Perth

201 Hay Street
6004 PERTH
Australia

GPS:-31.958718, 115.872236

Telephone
Fax +61 8 9267 4838

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Number of Meeting Room
1
Surface of the largest room
90 m²  /  967 sq ft
Maximum seats capacity
90
Maximum capacity for banquets
64
Find out more

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  945 reviews

TripAdvisor Rating  4.0/5  1,975 reviews

Obvious changes in Mantra Hay street?

Customer review rating 1.0/5

Peter D. Families - Confirmed reviews ALL

No Restaurant, only Chinese, not aligned with hotel, no ability to charge to room , no ability to charge to room, on a Sunday morning very limited offerings for breakfast, thankfully across the road was opened, poor Housekeeping, beds not made, towels not changed, only bin emptied twice of 3 mornings, indoor swimming pool no heated, kids very disappointed, Sunday evening dinner options extremely limited, we had already visited the Italian.

Good stay but no refund on deposit

Customer review rating 3.0/5

H. Families - Confirmed reviews ALL

The accommodation is like other normal hotel, except you have to pay 200aud deposit, 30aud per day for parking and the cleaning service only came once during our 7 days stay. Bad experience for deposit refund, because we see no refund at all until this review made. Complaint to accor got no reply and complaint to the hotel got no solution... I think this is the first time and also last time for me using accor for hotel booking. We will use agoda or booking instead as always...

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Mantra

Great location, but not well maintained.

Customer review rating 2.0/5

Kath Families - Confirmed reviews ALL

We stayed at the Mantra on Hay to attend a footy game at Optus Stadium.. It is a convenient distance to walk too and from the ground. Unfortunately that was the only good thing about it. It was pretty noisy as we were placed on the bottom floor, as the rooms are promoted as self contained we decided to bring food and cook our own breakfast as the adjoining restaurant is no longer open. It would have been handy to have more oven safe trays. There also seemed to be a bit of a cockroach issue in the room, which isn’t always down to lack of cleanliness I know.. but it was pretty gross. Also it’s worth checking light bulbs in the lamps as most didn’t work.

Dear Kathryn R., Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mantra

Safety issues, run down

TripAdvisor rating 1.0/5

Pip A TripAdvisor review

Very run down. Fridge door fell off, top of the fridge was very hot and the fridge was making a lot of noise. I was worried about safety because the fridge was so hot. The front desk girl offered me another room which was good. I suggested we turn the fridge off and she stood there while I moved the heavy cabinet to get at the wall plug to turn it off. I’m an older woman. She had very long manicured and polished fingernails, maybe didn’t want to break them. There were long synthetic curtains hanging over the heater. Again another safety issue. The heavier curtains were falling off the rails. The lamps were all plugged into plugs that didn’t work.

Customer review rating 4.5/5

Ahmed K. Couples - Confirmed reviews ALL

Very good booking experience as well as overall stay and service

Dear Ahmed k., We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mantra

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Other web-users rate our hotel

  • 575 reviews 8.2/10 Location
  • 1,051 reviews 5.9/10 Room
  • 768 reviews 7.9/10 Service
  • 29 reviews 1.4/10 WiFi
  • 465 reviews 3.6/10 Cleanliness
  • 238 reviews 3.6/10 Amenities
  • 179 reviews 3.6/10 Vibe
  • 153 reviews 1.9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.